- What are your shipping policies?
- Do
you offer wholesale prices?
- Do
you dropship for online or auction sellers?
- What are
your return policies?
- Do
you ship outside the U.S. and Canada?
- How
long will it take to receive my order?
- What
payment methods do you accept?
- I
don't have a PayPal account can I still make a
purchase?
- Can
I order by phone using my credit card?
- Where
are the prices and "add to cart" buttons?
- Can
I place a custom order?
- Can
I order more than one of the same item?
- I
absolutely love a piece of jewelry on your site, but
it's the wrong size. Can it be adjusted?
- How
do I clean and care for my jewelry?
- Problems
with the Site
1.
What are your shipping policies?
While S&H charges may
vary for certain items, (additional S&H fees will be
clearly stated), our typical charges are as follows:
USA Standard S&H -
$8.95
USA Expedited or Priority - $15.95
Canada S&H - Contact
us with your order details. Many items cannot be
shipped to Canada, and others may incur a much higher
shipping fee than usual. We may be able to offer a
much lower shipping fee depending on your location and
items ordered.
All other countries
should contact
us for a quote prior to ordering.
Back
to Top
2.
Do you offer wholesale prices?
Most of our
prices are already heavily discounted. However, for
volume orders additional discounts on prices and shipping
are available.
Back
to Top
3.
Do you dropship for online or auction sellers?
Yes, we
do. If you sell online, we can do all of the legwork
for you. If you would like to dropship with us, please
contact us to register. Include the following
information:
Full Name
Email Address (for PayPal Payments)
Billing Address
Telephone Number
Method of Selling (Home parties, Online Auctions, Own
Website)
With each
Dropship order, simply place your order as you normally
would, but enter the customer's shipping address and a note
that the order is for DROPSHIP.
We will ensure
there is no invoice included with the package, but the
customer will be aware that the item is being shipped from a
fulfillment center.
**Note,
we offer dropshipping services to US residents only.
Back
to Top
4.
What are your return policies?
Returns/Exchanges
are viewed on a case-by-case basis because we have so few.
If you receive
an item damaged and insurance was purchased, we will
exchange the item for a replacement. If no replacement is
available, we will give the option of a refund (Less
S&H), or exchange for another item of equal value.
If no
insurance was included at the time of your purchase, we
cannot accept responsibility for the damaged item however,
depending on the item, we may be able to accept it as a
return, and with an additional fee, replace it.
If you receive
an incorrect item, please contact us within 3 days of
receipt. We will exchange it as soon as we receive the
incorrect piece returned.
If you change
your mind, or have ordered an incorrect size, we will gladly
exchange for another item of equal value. If a refund is
requested, we will do so with a 25% restocking fee in these
cases.
No restocking
fees are charged if an error is made on our behalf.
Please contact
us within 7 days of receipt to ensure your item is eligible
for return. We will not accept any returns without a
RA Number. (Return Authorization Number)
Back
to Top
5.
Do you ship outside the U.S. and Canada?
We will ship
to many countries. However, we will not ship to the
following countries under any circumstances:
Yugoslavia
Nigeria
Romania
Pakistan
India
Indonesia
Yugoslavia
Macedonia
Bulgaria
Lebanon
Lithuania
These
countries have the highest reported fraud rates, and we have
experienced a heightened level of fraud. This list is
subject to change at any time, and we reserve the right to
refuse service to any patron that exhibits signs of adverse
activity.
Back
to Top
6.
How long will it take to receive my order?
Within the
USA, most orders arrive within 4-6 business days.
Canada, 1-2 weeks. This is not a hard and fast rule,
but a general timeline.
Back
to Top
7.
What payment methods do you accept?
We prefer
PayPal, but also accept money orders and checks.
If you are in
the USA, please note that our order center is located in
Canada, as such, your money orders must be the PINK,
INTERNATIONAL money orders.
All checks
take 7-15 days for clearance.
Back
to Top
8.
I don't have a PayPal account can I still make a purchase?
We accept
credit cards through PayPal only. To use this method,
or even an online checking account, you will need to create
an account. It takes only a few moments. www.paypal.com.
We also accept
checks and money orders.
Back
to Top
9.
Can I order by phone using my credit card?
No. Your
privacy and security is important to us. Telephone
orders are notoriously NOT secure. Under no
circumstances will we accept a telephone order.
**Never
enter your credit card details in an EMAIL. We will
accept only PayPal orders electronically, which protects
your personal information, as well as mailed in orders.
Back
to Top
10.
Where are the prices and "add to cart" buttons?
Just click on
the jewelry images or "Details" on our site and
you will be redirected to a page with an larger image,
detailed description, price, options and "add to
cart" button.
Back
to Top
11.
Can I place a custom order?
Yes.
Please contact us with the details of your request (include
photos when available) and we will do our best to
accommodate you.
Back
to Top
12.
Can I order more than one of the same item?
Absolutely.
You can order as many as you like (subject to
availability). For wholesale orders, volume discounts
are available.
Back
to Top
13.
I absolutely love a piece of jewelry on your site, but it's the wrong size. Can it be adjusted?
We typically
do not perform resizing services. However, we do offer
varying options on many styles. A qualified jeweler
can resize any item for a nominal fee.
Back
to Top
14.
How do I clean and care for my jewelry?
To keep sterling silver in pristine condition and to ensure longevity, think of caring for your sterling silver as preventative maintenance. Sterling silver contains copper, which adds hardness to silver. It also creates a tendency for silver jewelry to tarnish. Tarnish is a darkening that occurs when sterling silver reacts with every day substances. Therefore, avoid exposing sterling silver to harsh chemicals such as chlorine, cosmetics, hair spray, and perfume.
When cleaning sterling silver, choose a phosphate-free detergent. Also, choose a low abrasive cleaner, designed for cleaning silver, which can aid in removing tarnish. Jewelry experts advise against using toothpaste to clean sterling silver as it can be too abrasive and leave dulling scratches. Body oils help prevent tarnishing so sterling silver jewelry that is worn often won't have to be cleaned as often.
For a quick cleaning, wash your jewelry periodically with mild dish soap and warm water to prevent tarnishing. Make sure to rinse sterling silver jewelry well and dry completely with a soft cloth before storing.
Store sterling silver jewelry in tarnish preventing cloths or bags. These items are made with treated cloth that slows down the tarnishing process. It is also important to separate jewelry when being stored so it does not rub against harder jewelry that could scratch it. If you are not going to wear the piece for a long time, use
small zip lock bags to keep it sealed and dry. Do not store the silver jewelry directly in contact with wood surfaces as wood usually contains acids that can damage the finish of the jewelry. Never wrap your jewelry in newspaper or aluminum foil.
Gold,
titanium, platinum and stainless steel may be cleaned in the
same manner as described above, but also fare well with
commercial cleaning agents such as "Tarnex".
Back
to To
15.
Problems with the Site
If you encounter any problems with the site contact us. We can't fix the problem unless you tell us about it.
Back
to Top |
